Adding Entities To A D365 Customer Engagement App – Microsoft Forms Pro

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If you’ve used Microsoft Forms, you’ll know it’s pretty straightforward to use and provides you with a quick tool to create surveys and forms to send to people. Enter Microsoft Forms Pro, which is currently in PREVIEW mode, and it’s looking more interesting. Given the name, there will most likely be a cost associated in the future, but for now it’s something that can be tried and tested at no cost. Being a huge fan of marketing, Voice of the Customer and anything related to improving a customers journey, and I wanted to take a look at what it has to offer.

This video will walk through understanding how and where to add the Forms Pro survey entities to a D365 Customer Engagement App.

More information on tools used in this video:
Microsoft Forms Pro: https://formspro.microsoft.com
Thanks for watching. You can find me in the following places:
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