Microsoft Dynamics 365 Customer Engagement is an incredibly versatile platform that can be configured with relative ease. This is both a good and bad thing because often solutions that are implemented descend into configuration anarchy. Yes, it sounds as bad and it is. Imagine a deployment with hundreds of entities, attributes and solutions that are […]
Microsoft Dynamics 365 Customer Engagement contains some impressive hidden gems in some really cool functionality that really promote a more immersive and interactive user experience. One such gem is the Custom Control Framework or CCF, which enables users the ability to place interactive controls over attributes. This video shows off some of the standard Custom […]
There are so many discussions about Microsoft Teams, how they are being used and how they will work with Dynamics 365 Customer Engagement. If you think about what exactly Microsoft Teams really does it starts to make perfect sense. GOOGLE TOLD ME THIS: “Microsoft Teams is a chat-based collaboration tool that is part of the Office […]
Microsoft have finally included the Email functionality within the new UUI in Dynamics 365 customer Engagement. They have also treated us to something delicious which is the new HTML designer! This is just a very quick video to show off some of the basics.
As many of you are aware Microsoft released Version 9 for Dynamics 365 customer engagement. One of the primary features was the new Unified User Interface (UUI) which originally was going to be just for business edition, but that also seems to have changed / re branded / disappeared. No worries there, we get the new […]
Whats New in Dynamics 365 (CRM) V9 RIGHT, SO, I figured I’d write the obligatory “Whats New” post in preview of the looming release of Microsoft Dynamics 365 V9. This post focuses on the CRM modules within Dynamics 365. There are so many features I couldn’t possibly cover all of them in one post. I also didn’t […]
Dynamics CRM Deployment Models Vs. Drinking a Beer Recently I have been involved in various RFPs that have involved multiple elements of complexity and have required extensive research and thought regarding answers that we provided.In every single RFP questions regarding deployment models and architecture are always asked. Which is better? CRM on Prem. or cloud? What will work […]