Category Archives: CRM

As promised! Demoed at our D365 Saturday Summer Boot Camp session on Replacing Dynamics workflows with Flow. This solution gathers tweets matching a specified hashtag saving them into a custom entity in Dynamics. A second flow then uses the Cognitive Service api to extract useful information from the tweets such as sentiment, key phrases and also […]

CRM, Dynamics 365 for Customer Engagement, Flow 0

The Dynamics 365 Saturday 2018 took place in Microsoft Dublin (One Microsoft Place) and was hosted by Janet Robb and her Team. Congratulations on Janet for a great work on organising such well-structured event. Lots of cool sessions provided, as well as workshops for PowerApps and CRM for the ones who were interested.   Even […]

AX 2012, Canvas Apps, CRM, D365 for Operations and Finance, Dynamics 365 for Customer Engagement, Dynamics 365 for Customer Service, Dynamics 365 for Field Services, Hackathon, Office 365, Power BI, PowerApps, Presales 0

Don’t feel like the emotional post? 😀 😀 FIND THE SOLUTION HERE!! Recently I was doing some config. within Dynamics 365 for a customer that was keen on using the UCI (Unified Client Interface).  I’ve done a load of demo’s for this type of thing but never actually helped configure for a live implementation. To be deadly […]

CRM, Dynamics 365 for Customer Engagement, Dynamics 365 for Customer Service, Dynamics 365 for Field Services, Dynamics 365 for Project Service Automation, Dynamics 365 for Sales 2

This is a live blog post that will be updated with changes that are applied to the application – I’ll also update it with input from the community too.  Right, I thought it’d be best to write a quick post on this topic as it is a question I receive quite regularly which is along […]

Canvas Apps, CRM, D365 for Operations and Finance, Dynamics 365 for Customer Engagement, Dynamics 365 for Project Service Automation, Power BI, PowerApps, Presales, Uncategorized 0

It seems to me that PowerApps will prove to be a game-changer by enabling businesses and organisations to build bespoke apps designed to meet very specific needs. The curious thing about PowerApps is that the product is pretty well where it needs to be as of today but the major blocker for a global revolution […]

Canvas Apps, CRM, D365 for Operations and Finance, Dynamics 365 for Customer Engagement, Dynamics 365 for Customer Service, Dynamics 365 for Field Services, Dynamics 365 for Marketing, Dynamics 365 for Project Service Automation, Dynamics 365 for Sales, Dynamics 365 for Talent, Office 365, Power BI, PowerApps, Presales 0

Recently I had the pleasure of presenting at the D365 Birmingham User Group Meeting. Thanks to everyone that attended. Was really fun and I learnt a whole lot. For those of you that haven’t been to one of the D365UG meetings, and if you are utilising Dynamics 365, I suggest that you join and get […]

CRM, Dynamics 365 for Customer Engagement, Dynamics 365 for Customer Service 0

I’m going to share something life changing with you right now. Perhaps I’m the only one that ever experienced this… who knows, but I thought I’d share it anyway. Have you ever created a workflow and added the “Update / Create Record” function? Have you ever created an “Automated Record Creation Rule” and added the […]

CRM, Dynamics 365 for Customer Engagement 0

Having just come back from an amazing time at Extreme365, I have had some time to digest and consider the content and discussions from the event and here is a brief write-up of my thoughts on the announcements and outcomes. These thoughts are my own and are premised around the v9.0.2 release of Dynamics 365 […]

CRM 0

In part 2 of this 3 post series I spoke about the Microsoft and how you are able to keep up to date with what is being released, so that you don’t end up building something into your Dynamics 365 implementation that is going to be added in a next release. In this post, I […]

CRM, Dynamics 365 for Customer Service, Dynamics 365 for Field Services, Dynamics 365 for Marketing, Dynamics 365 for Sales 0

In Part 1 of “Future Proofing your Implementation and Configuration – The Licensing Question” I covered off a couple things to take into account as far as licensing goes. The next question is around the Microsoft roadmap and a few things both customers and partners need to consider when planning for and implementing Dynamics 365 […]

CRM, Dynamics 365 for Customer Service, Dynamics 365 for Field Services, Dynamics 365 for Marketing, Dynamics 365 for Sales 1