Category Archives: Dynamics 365 for Customer Service

It seems to me that PowerApps will prove to be a game-changer by enabling businesses and organisations to build bespoke apps designed to meet very specific needs. The curious thing about PowerApps is that the product is pretty well where it needs to be as of today but the major blocker for a global revolution […]

Canvas Apps, CRM, D365 for Operations and Finance, Dynamics 365 for Customer Engagement, Dynamics 365 for Customer Service, Dynamics 365 for Field Services, Dynamics 365 for Marketing, Dynamics 365 for Project Service Automation, Dynamics 365 for Sales, Dynamics 365 for Talent, Office 365, Power BI, PowerApps, Presales 0

Recently I had the pleasure of presenting at the D365 Birmingham User Group Meeting. Thanks to everyone that attended. Was really fun and I learnt a whole lot. For those of you that haven’t been to one of the D365UG meetings, and if you are utilising Dynamics 365, I suggest that you join and get […]

CRM, Dynamics 365 for Customer Engagement, Dynamics 365 for Customer Service 0

So we left the last article (Part 1 – if you have not read Part 1 please do before moving onto Part 2) with a glorious self app that involved putting a camera element into a new screen then configuring the ‘OnSelect’ command to capture the image from the camera and store it in a collection. […]

D365 for Operations and Finance, Dynamics 365 for Customer Engagement, Dynamics 365 for Customer Service, Dynamics 365 for Field Services, Dynamics 365 for Marketing, Dynamics 365 for Sales, Dynamics 365 for Talent, Power BI, PowerApps 0

Here is some more great reference material lifted from Microsoft regarding PowerApps requirements, limitations and configuration values.   Supported platforms for running apps using the PowerApps app Minimum required Recommended iOS 9.3 or later iOS 10 or later with at least 2GB of RAM Android 5 or later Android 7 or later with at least […]

D365 for Operations and Finance, Dynamics 365 for Customer Engagement, Dynamics 365 for Customer Service, Dynamics 365 for Field Services, Dynamics 365 for Marketing, Dynamics 365 for Sales, Dynamics 365 for Talent, Power BI, PowerApps 0

Formula reference for PowerApps When building PowerApps I have found the below from Microsoft incredibly really helpful, an index of awesomeness for all things related to PowerApp formulas. I have lifted this from the Microsoft page but kept all the hyper links to allow you to drill into each piece of functionality. A Abs – Absolute […]

D365 for Operations and Finance, Dynamics 365 for Customer Engagement, Dynamics 365 for Customer Service, Dynamics 365 for Field Services, Dynamics 365 for Marketing, Dynamics 365 for Sales, Dynamics 365 for Talent, Office 365, Power BI, PowerApps 0

Recently I had the privileged of having a chat to Addi Ammar, one of the Dynamics 365 housing specialists at Hitachi Solutions and also one of my mates. Addi is SUPER passionate about housing and has working in the industry for over 5 years. Her passion for the technology and for how it can be […]

Dynamics 365 for Customer Service, Dynamics 365 for Field Services, Dynamics 365 for Marketing, Dynamics 365 for Sales, Office 365 0

In part 2 of this 3 post series I spoke about the Microsoft and how you are able to keep up to date with what is being released, so that you don’t end up building something into your Dynamics 365 implementation that is going to be added in a next release. In this post, I […]

CRM, Dynamics 365 for Customer Service, Dynamics 365 for Field Services, Dynamics 365 for Marketing, Dynamics 365 for Sales 0

In Part 1 of “Future Proofing your Implementation and Configuration – The Licensing Question” I covered off a couple things to take into account as far as licensing goes. The next question is around the Microsoft roadmap and a few things both customers and partners need to consider when planning for and implementing Dynamics 365 […]

CRM, Dynamics 365 for Customer Service, Dynamics 365 for Field Services, Dynamics 365 for Marketing, Dynamics 365 for Sales 1

Microsoft Dynamics 365 Customer Engagement is an incredibly versatile platform that can be configured with relative ease. This is both a good and bad thing because often solutions that are implemented descend into configuration anarchy. Yes, it sounds as bad and it is. Imagine a deployment with hundreds of entities, attributes and solutions that are […]

CRM, Dynamics 365 for Customer Service, Dynamics 365 for Field Services, Dynamics 365 for Marketing, Dynamics 365 for Sales 2

Recently I posted a Vlog talking about the new Custom Control Framework available within Dynamics 365 V9. Some of the controls, such as the pen control, were actually made available in V8.2. This video shows how to utilise these controls in V8.2.

Dynamics 365 for Customer Service 0