Category Archives: Dynamics 365 for Customer Service

Microsoft Dynamics 365 Customer Engagement contains some impressive hidden gems in some really cool functionality that really promote a more immersive and interactive user experience. One such gem is the Custom Control Framework or CCF, which enables users the ability to place interactive controls over attributes. This video shows off some of the standard Custom […]

CRM, Dynamics 365 for Customer Service, Dynamics 365 for Field Services, Dynamics 365 for Marketing, Dynamics 365 for Sales, Office 365 8

There are so many discussions about Microsoft Teams, how they are being used and how they will work with Dynamics 365 Customer Engagement. If you think about what exactly Microsoft Teams really does it starts to make perfect sense. GOOGLE TOLD ME THIS: “Microsoft Teams is a chat-based collaboration tool that is part of the Office […]

Dynamics 365 for Customer Service, Dynamics 365 for Field Services, Dynamics 365 for Marketing, Dynamics 365 for Sales, Office 365 0