Microsoft Videos

Dynamics CRM Knowledge Base Management



Just a quick demo of the Knowledge base functionality within Dynamics CRM. Thee is a lot more detail that could go into this, so if you’d like a more in-depth demo, give me a shout. you can also find more information in the blog post here: http://differentdynamicsthoughts.blogspot.co.uk/2016/04/knowledge-base-management-dynamics-crm.html

Check out Chris’s Channel

Dynamics CRM for Housing Authorities



This video is a very short demo to describe how housing repairs can be logged and stored within Microsoft Dynamics CRM from 2 channels: Phone & Web. These calls are then taken through to resolution based on a business process and various other rules and processes that must be fulfilled. The demo include Microsoft Dynamics CRM, Live telephony integration, Field One, RESCO Mobile, ADX Studio and Microsoft Power BI… AND POWERPOINT 🙂 Enjoy… If you would like to see this live… give me a shout. More than happy to show you how it all works.

Check out Chris’s Channel

Customizable Help in Microsoft Dynamics CRM 2015 using Office 365 and Microsoft SharePoint online



In this vlog I do a walkthrough of using Office 365 and Microsoft SharePoint online for custom help in Microsoft Dynamics CRM 2015.

Links:
Andre’s blog – https://andz88.wordpress.com/

CRM Help & Training – https://www.microsoft.com/en-us/dynamics/crm-customer-center/videos-ebooks.aspx

Microsoft SharePoint blog post for Table of Contents – https://www.captechconsulting.com/blogs/creating-bookmarks-and-anchors-in-office-365

Check out E’s YouTube Channel