Did this session with Mike from the Cognitive group! Was actually loads of fun. I think we spent most of the time trying not to laugh!
This video highlights just some of the functionality within Microsoft Social Engagement and how it works with Dynamics CRM. the aim is to turn a non transaction post into a post that can be taken through a process and managed effectively through to completion.
Just a quick demo of the Knowledge base functionality within Dynamics CRM. Thee is a lot more detail that could go into this, so if you’d like a more in-depth demo, give me a shout. you can also find more information in the blog post here: http://differentdynamicsthoughts.blogspot.co.uk/2016/04/knowledge-base-management-dynamics-crm.html
This video is a very short demo to describe how housing repairs can be logged and stored within Microsoft Dynamics CRM from 2 channels: Phone & Web. These calls are then taken through to resolution based on a business process and various other rules and processes that must be fulfilled. The demo include Microsoft Dynamics CRM, Live telephony integration, Field One, RESCO Mobile, ADX Studio and Microsoft Power BI… AND POWERPOINT 🙂 Enjoy… If you would like to see this live… give me a shout. More than happy to show you how it all works.
In this vlog I do a walkthrough of using Office 365 and Microsoft SharePoint online for custom help in Microsoft Dynamics CRM 2015.
Andre’s blog – https://andz88.wordpress.com/
CRM Help & Training – https://www.microsoft.com/en-us/dynamics/crm-customer-center/videos-ebooks.aspx
Microsoft SharePoint blog post for Table of Contents – https://www.captechconsulting.com/blogs/creating-bookmarks-and-anchors-in-office-365