Impact of deprecation of VoC on the Exam MB-230: Microsoft Dynamics 365 for Customer Service

For people aiming for: Exam MB-230: Microsoft Dynamics 365 for Customer Service

In October, Voice of the Customer skills and exam questions will be replaced with Forms Pro skills and questions. The exact date of that change and the associated changes to the Skills Measured will be communicated in August, 2019. Please prepare for your exam accordingly.

Choose your Reaction!
  • It’s been on the cards ever since Forms Pro was announced and people started seeing the feature set. Just a shame that the exam (which has only just left beta) will be behind the GA of Forms Pro – would have been nice for the two to be in sync.

    • @Jessica, I have not seen any official learning from Microsoft. However, I would use the below link for the preparation (once I am ready)

      I had a plan to go for this exam soon but now I will wait for the updated version. In the certification site, I still see the VoC as exam objectives.

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