Impact of deprecation of VoC on the Exam MB-230: Microsoft Dynamics 365 for Customer Service

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For people aiming for: Exam MB-230: Microsoft Dynamics 365 for Customer Service

In October, Voice of the Customer skills and exam questions will be replaced with Forms Pro skills and questions. The exact date of that change and the associated changes to the Skills Measured will be communicated in August, 2019. Please prepare for your exam accordingly.

Choose your Reaction!
  • It’s been on the cards ever since Forms Pro was announced and people started seeing the feature set. Just a shame that the exam (which has only just left beta) will be behind the GA of Forms Pro – would have been nice for the two to be in sync.

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