working with these systems: dynamics 2013 On-premise(Last Rollout), Outlook 2016, CRM outlook Client,
the outlook client add-in stop to work, and we need to re-install from scratch the machine windows 10).
can you help to solve this issue? we are really frustrated about! :O:O :O!
Have you tried this: https://community.dynamics.com/365/f/dynamics-365-general-forum/360701/is-your-d365-app-for-outlook-loading-with-a-blank-screen ? There have been some changes on the back-end from the Dynamics team which may be cached on the client machine.
Is this affecting all machines with the Outlook Client installed or just some? Have Office Updates been applied recently? Is the Outlook Toolbar the latest release/patches version for 2013?
Sorry for all the questions but these can explain the issues sometimes.
In the past, when I’ve had similar issues, I have found that the client machine is running an older version of the Outlook Client and needed updating to the latest rollup/patch version of it. This has especially been the case after Windows/Office Updates have been applied.
It’s always been a headache to try and keep the PCs up to date on the patches (we didn’t roll ours out using SCCM or similar so it was all manual installs)
Hope this helps but please post back here with any more updates/information etc